Last updated: April 10, 2026
Date: 8 April 2026
These Product Terms constitute a supplement to the General Terms and Conditions and should be read in conjunction with them. All definitions used in these Product Terms shall have the same meaning as set out in the General Terms and Conditions, unless explicitly stated otherwise.
The Customer shall use the Service exclusively in accordance with these Product Terms and for the intended purpose for which the Service is made available.
The Customer is not permitted to:
a. use the Service in any manner that is contrary to applicable laws or regulations;
b. use the Service in any manner that may cause damage to the Service or the underlying systems of Stellar or third parties;
c. make unauthorised changes to the operation, configuration or integration of the Service;
d. use the Service in any manner that adversely affects the operation, stability or security of the Service;
e. use the Service for purposes for which it is not reasonably intended.
If the Customer acts in breach of this Article, Stellar reserves the right to:
All intellectual property rights relating to the Service, including but not limited to the software, documentation, configurations and underlying technology, shall vest exclusively in Stellar or its licensors.
The Customer shall obtain only a limited, non-exclusive, non-transferable right to use the Service in accordance with these Product Terms.
The Customer is not permitted to:
Stellar BankSync aims to achieve the highest possible availability of the Service, but does not guarantee uninterrupted, error-free or continuous operation of the Service. The Service is provided on an “as is” and “as available” basis.
Stellar reserves the right to carry out maintenance, updates and changes to the Service.
Scheduled maintenance may take place between 22:00 and 00:00 hours (the “Maintenance Window”).
To the extent reasonably possible, Stellar shall communicate scheduled maintenance activities at least seven (7) days in advance via the Customer's email address known to Stellar.
Interruptions to the Service are permitted, including in the following cases:
Stellar reserves the right to amend from time to time the manner in which data is exchanged or processed in the context of the Service, for example if this is necessary for the operation, security or improvement of the Service.
If such changes have an impact on the set-up on the Customer's side, the provisions of Article 9.5 shall apply mutatis mutandis. To the extent such changes affect the Customer's use of the Service, Stellar shall communicate such changes in a timely manner.
Continued use of the Service after such a change shall constitute acceptance of the amended functionality.
The Customer acknowledges that the Service depends on third-party systems and infrastructure, including but not limited to banks and API suppliers.
Stellar is not responsible and shall not be liable for any delay, error or interruption in the Service caused by such third parties.
Stellar shall not be liable for any damage arising from temporary or partial unavailability of the Service, unless such damage is the result of wilful misconduct or gross negligence on the part of Stellar.
The Service acts solely as a technical processing and transmission layer for financial data obtained via external Data Providers.
Stellar has no direct connection with banks and depends on these external parties for the retrieval and provision of data.
Stellar does not substantively alter or manipulate the transactional data received.
The Service is limited to transforming and structuring data into another format, without changing the underlying data such as amounts, counterparties or descriptions.
The Service shall make Bank Files available once per day via the agreed infrastructure (such as SFTP).
Files shall in principle be made available between 00:00 and 04:00 hours (CET).
The Customer is responsible for retrieving and processing in a correct and timely manner the files made available by Stellar.
Retrieving or processing files before the time at which they are made available may lead to errors or incomplete processing because the files are not yet, or only partially, available at the SFTP location. Stellar is not responsible for any consequences arising therefrom.
The Customer shall not invoke or use the Service more frequently than is reasonably necessary for its intended use.
To the extent Stellar makes the files available once per day, the Customer shall align its corresponding processes accordingly.
Stellar offers the possibility of making previously generated Bank Files available again via the Portal.
Such re-delivery shall not take place via the automatic connection or infrastructure (such as SFTP), but only through manual download by the Customer.
The Customer shall be solely responsible for downloading and processing these files in its own systems.
Following the successful connection of a Bank Account, the Customer may, via the Portal, obtain access to historical transaction data for a maximum period of two (2) years prior to the relevant date, insofar as such data is made available through the data connections used.
This functionality enables the Customer, among other things, to obtain and process missing historical bank data manually.
The Service makes Bank Files available in MT940 format, as well as in additional file formats (PDF and CSV) insofar as relevant for processing by the Customer. Stellar reserves the right to offer the Service in other formats in the future as well.
For days on which no transactions have taken place on an account, no Bank Files shall be generated or made available.
The Service aims to provide bank data in a standardised format, whereby transaction data is structured in a consistent manner, regardless of the source or origin of the data.
The manner in which data is provided, including the structure and content of the files, depends on the possibilities and limitations of the data connections and underlying systems used.
The manner in which Bank Files and the associated Transaction Codes are interpreted, processed and mapped shall be determined by Stellar (the “Stellar Configuration”).
The Customer shall not make any changes to this configuration, nor to the manner in which Transaction Codes are interpreted or mapped, unless this is done on the basis of instructions from, or with the prior approval of, Stellar. Stellar is not responsible for errors, disruptions or reduced functioning of the Service resulting from unauthorised changes made by the Customer.
Stellar reserves the right to adapt or amend the Stellar Configuration from time to time. If such a change has an impact on the set-up or configuration on the Customer's side, the Customer shall be obliged to implement such changes in its systems in a timely manner, in accordance with the instructions provided by Stellar.
The Customer must implement these changes no later than ten (10) Business Days after notice from Stellar. If the Customer fails to implement the required changes in a timely manner, Stellar is not responsible for any errors, disruptions or reduced functioning of the Service resulting therefrom.
At the Customer's request, Stellar may provide support in implementing such changes. Such support may be subject to additional charges, as further specified in the Pricing Terms.
The Customer is free to amend descriptions of the Transaction Codes for internal use, provided that the underlying structure and mapping of the Transaction Codes remain unchanged.
8. Data exchange and system interaction
In the context of the operation of the Service, Stellar uses certain data and configurations from the Customer's systems.
Such data is used solely for:
As part of the Service, automated data exchanges may take place between the Customer's systems and Stellar, including but not limited to:
The data exchanges referred to in this Article shall take place only insofar as necessary for the provision, operation and improvement of the Service.
The Customer shall at all times retain the right to terminate use of the Service with immediate effect by withdrawing the Authorisation for the bank connection via the Portal.
Authorisation and termination take place per individual Bank Account. Withdrawal of the Authorisation for a specific Bank Account shall qualify as termination of the use of the Service for that account.
As long as at least one active Authorisation remains in place, the Service shall remain active and charges may be levied in accordance with the Pricing Terms. Only once all Authorisations have been withdrawn or have expired shall use of the Service be fully terminated and no further charges shall be levied.
In the event of any conflict between these Product Terms and other documentation or communications, including the General Terms and Conditions, these Product Terms shall prevail, unless expressly agreed otherwise in writing.
Stellar reserves the right to amend or supplement these Product Terms from time to time. To the extent reasonably possible, Stellar shall inform the Customer of material amendments to these Product Terms, for example via the Portal or by email.
Amended Product Terms shall enter into force at the time of publication or on a date specified by Stellar. If the Customer continues to use the Service after being notified of an amendment, this shall constitute acceptance of the amended Product Terms.